Refund Policy

Effective Date: 05-08-2026

This Refund Policy explains the rules applicable to purchases made through ShortsBite, including AI generation packages, credits, subscriptions or other digital products and services offered through the platform.

1. Digital Products and AI Credits

ShortsBite provides digital services, including AI voice generation and packages containing usage credits.

Once a payment has been successfully completed and the purchased credits or package benefits have been made available to your account, the purchase is generally considered final and non-refundable.

2. No Refund for Unused Credits

Unused credits do not automatically become refundable merely because they have not been used.

If a package has an expiration period, unused credits may expire according to the applicable package terms. Expiration of unused credits does not create a right to a refund.

3. Credits Used for AI Generation

Credits that have already been consumed for AI generation, narration, audio creation, or other platform services are non-refundable.

4. Duplicate Payments

If you believe that you have been charged more than once for the same purchase because of a duplicate payment, please contact us.

After verification of the transaction, ShortsBite may refund the duplicate amount where appropriate.

5. Payment Completed but Credits Not Received

If your payment was successfully completed but the purchased package or credits were not added to your account, please contact ShortsBite support.

We will review the payment transaction and account records and, where the payment is confirmed, take appropriate steps to correct the issue or provide the purchased service.

6. Failed Payment or Amount Debited

Sometimes a payment may appear as debited by your bank or payment provider even though the transaction does not successfully reach ShortsBite.

In such cases, the payment may be automatically reversed or refunded by the payment provider according to its processing procedures.

If the amount is not restored within the applicable processing period, please contact us with the relevant transaction details so that we can investigate.

7. Unauthorized Transactions

If you believe a payment was made without your authorization, contact us as soon as possible and also contact your bank or payment provider where appropriate.

We may request transaction information necessary to investigate the matter.

8. Technical Problems

A temporary technical problem does not automatically create a right to a refund.

If you experience a technical problem that prevents you from receiving or using a purchased service, please contact support. We will make reasonable efforts to investigate and resolve the issue.

9. Account Closure

Closing or deleting your ShortsBite account does not automatically entitle you to a refund for previously purchased packages, credits, or digital services.

10. Changes to Packages

ShortsBite may modify, replace, or discontinue packages, pricing, features, or available services from time to time.

Such changes do not automatically create a refund entitlement for previous purchases, except where required by applicable law.

11. Refunds Required by Law

Nothing in this Refund Policy is intended to exclude, restrict, or override any consumer rights or refund rights that cannot legally be excluded under applicable law.

Where a refund is legally required, ShortsBite will process the refund in accordance with the applicable requirements.

12. Refund Method

Where a refund is approved, it will generally be processed using the original payment method or through the applicable payment provider's refund mechanism, where technically and legally possible.

13. Refund Processing Time

After a refund is initiated by ShortsBite, the time required for the amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

14. How to Request Assistance

If you believe your situation qualifies for a refund or requires payment investigation, contact:

When contacting support, please provide the email address associated with your ShortsBite account and relevant payment or transaction information. Do not send passwords, payment card numbers, CVV codes, or other sensitive authentication information.

15. Policy Changes

ShortsBite may update this Refund Policy from time to time. Changes will become effective when the updated policy is published on this page, unless a different effective date is stated.

16. Contact

If you have questions about this Refund Policy or a payment made through ShortsBite, please contact us using the support details provided above.